1. Introduction
1.1. Baa Baa Baby Pty Ltd (Baa Baa Baby) provides baby and child health and parenting solutions by in home assessments, telephone assessments and/or group workshops.
1.2. These Terms and Conditions (Terms and Conditions) govern all services provided by Baa Baa Baby and apply to all transactions via the Baa Baa Baby website, www.baabaababy.com.au, (Website) and use of the Website.
1.3. If any statement on the Website is inconsistent with these Terms and Conditions, these Terms and Conditions shall prevail.

2. Website Terms and Conditions
2.1. The information provided on the Website is general information about Baa Baa Baby and the services provided. It’s accuracy and completeness are not guaranteed, and the content is subject to change. It does not constitute advice to you and must not be relied upon for any purpose.
2.2. To the maximum extent permitted by law, all liability for any loss or damage of any kind arising out of or in connection with your use of the Website or its content is excluded.
2.3. The content of the Website is subject to copyright and other intellectual property laws and must not be reproduced without the written consent of Baa Baa Baby.
2.4. Links or reference to other third party websites provided on the Website are outside the control of Baa Baa Baby and it does not endorse those websites nor take any responsibility whatsoever for any of their content.
2.5. You take full responsibility for any information or payments received or sent electronically through this Website. Baa Baa Baby does not warrant that payments are secure and hereby excludes all liability for any loss arising due to cyber crime or failure of computer systems.

3. Services
3.1. Baa Baa Baby will provide the services set out on the Website and agreed between you and Baa Baa Baby (Services).
3.2. The Services shall be provided by appointment, consultation, workshop or otherwise, as required, at either at your home or at an agreed alternative address.
3.3. All Services are provided in accordance with the requirements of the Nurses and Midwifery Board of Western Australia and the Australian Health Practitioner Regulation Agency and their standards and codes of conduct.

4. Appointments
4.1. The Services are provided as set out on the Website and require prebooking for a specific date and time (Appointment).
4.2. Appointments must be booked through the Website and paid in full prior to Services delivery.
4.3. Baa Baa Baby is under no obligation to offer an Appointment, or subsequent Appointments, and reserves the right to cancel an Appointment at any time.
4.4. Appointment times, duration, and details of the Services to be provided and fees payable shall be provided as set out by Baa Baa Baby in its absolute discretion.
4.5. The fee for each Service and any additional travel fee are as stated on the Website, are subject to change and are accepted by you by making a booking for an Appointment.
4.6. Home Visits outside the Perth metropolitan area and elsewhere in Australia may be possible but the fee and travel arrangements will be addressed on an individual basis.

5. Payments and Refunds Policy
5.1. Payment for each Service, including any travel fee, is due in full at the time of booking. Any additional fees payable at the time of the Services delivery as a result of additional time are immediately due and payable.
5.2. If you cancel an Appointment with less than 7 days notice you will be entitled to a 50% refund of the fees. If you cancel with less than 48 hours notice then no refund will be given.

6. Limitation of Liability
6.1. The accuracy and effectiveness of the Services provided is dependent on your full disclosure of all relevant facts relating to your child, and your answering all questions asked as fully as possible. There may also be other factors affecting your child’s sleep, of which Baa Baa Baby would not and cannot be aware, unless you disclose this information, such as a medical diagnosis, treatment or illness.
6.2. A failure to fully disclose any information requested by Baa Baa Baby, or any factor of which you should have made us aware, may affect the accuracy or efficacy of the Services and Baa Baa Baby accepts no responsibility in that regard.
6.3. All Services provided are in line with current established guidance recommended by health professionals in Australia. Any advice given, even if implemented correctly, may not affect or result in any improvement in your child’s sleep or prevent Sudden Infant Death
Syndrome (SIDS).
6.4. SIDS is a condition which is still not fully understood and can occur unexpectedly, even when SIDS guidelines are followed. No liability is accepted for any death or harm occurring to your child during or after the Appointment or from you adhering to the advice provided.
6.5. Baa Baa Baby cannot carry out a medical assessment of your child. If you suspect that your child is ill you should contact your doctor immediately.

7. Privacy Policy
7.1. Baa Baa Baby complies with all applicable legislation and regulations with respect to your privacy.
7.2. All personal information (including but not limited to name, telephone number, address, e-mail address, date of birth etc) (Personal Information) that you provide will be used by Baa Baa Baby only in connection with providing services to you.
7.3. Personal Information may be disclosed to other organisations which contract with Baa Baa Baby, who will be bound by these Terms and Conditions, in connection with providing services to you.
7.4. Personal Information will not be disclosed to any third party without your consent unless required to do so by law.

8. Governing Law
8.1. These Terms and Conditions are governed by and construed in accordance with the law of the State of Western Australia. You submit to the jurisdiction of the courts of Western Australia in relation to any dispute arising from these Terms and Conditions or the provision of Services to you.